Support Queries

We're more than happy to help out with any issues you're having with the plugin. You can contact me at the link below with details of the problem you're encountering and we will respond:

https://www.cranfordtech.com/contact

Please read the below section before contacting me as it will speed up the process of fixing your problem.

Common Errors

"the key error is not part of the btype definition"

If you are getting the following error code when using the plugin:

"the key error is not part of the btype definition"

Please do the following before contacting me

• Go to the Developers section of your Stripe Dashboard (by clicking on "Developers" in the top-right hand corner of the dashboard homepage

• Examine the "Recent Errors" section of the Developers dashboard and click on the most recent error to see full details of the error

• If you cannot figure out the issue from this section:

  • Take note the error details

  • Make your bubble editor public

  • Send me an email with the error details and a link to your editor

This will help me solve your problem much quicker than otherwise possible :)