# Debugging errors

If you have not correctly set up either the Stripe Connect - Marketplace plugin or your actual Stripe account, you may get the following error message when running workflow actions:

*Plugin action Stripe Connect - {workflow action name} error when parsing the response: the key error is not part of the btype definition*

There is usually a straightforward fix for this. The best way to troubleshoot the error is to:

1. Go to the Developers section of your Stripe dashboard
2. Examine the logs 
3. Go to the 'Failed' section and click on the most recent error 
4. You should be able to see an error message that explains what was causing the issue 

<figure><img src="https://445589018-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOYowMYV4NApuJz7Z6lKJ%2Fuploads%2FoMQmUIw22K2LQoDmXBQc%2Fimage.png?alt=media&#x26;token=cff50139-2ab1-4bd6-8388-d04fc99ce3e2" alt=""><figcaption></figcaption></figure>

If you have followed these steps and still can't figure out the issue, you can contact the Cranford Tech Team and request [support](https://cranford-tech.gitbook.io/stripe-connect-marketplace/useful-tips/support).