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Stripe Connect - Marketplace
  • Introduction
    • 👋Welcome
    • Key use cases
    • Key features
  • Getting Started
    • Activating Stripe Connect
    • Adding your icon and branding
    • Installing the plugin
    • Configuring API keys
  • Implementing Key Features
    • Onboarding merchants
    • Checkout Sessions & Payment Forms
    • Splitting one-off payments
      • Autofill customer details
    • Saving down details of a transaction
      • Expiring Checkout Sessions
    • Processing Refunds
      • Insufficient Merchant Account Balance
    • Give merchants access to Stripe Express dashboard
      • Set custom descriptions for charges
      • Allow merchants to set their own payout schedule
    • Splitting subscription payments
      • Allow customers to cancel subscriptions via the Stripe Billing Portal
      • Updating Subscriptions
      • Viewing and downloading invoices for subscription payments
    • Embedding Payment Forms in your app
    • Invoices
      • Creating invoices
      • 'On behalf of' parameter
    • Promotion Codes (Discounts)
    • Integrating Stripe Tax
      • Tax for marketplaces
      • Using a Stripe Webhook to transfer tax to the platform account
  • Common Payment Flows
    • Overview
    • Delayed Payments (escrow-like)
      • Retrieving information on a transfer
      • Canceling an Authorized Payment
    • Shopping Cart Payments with Multiple Sellers
    • Charge a customer using saved payment details
  • Deploying to live
    • Checklist
  • Useful Tips
    • Debugging errors
    • Support
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  1. Useful Tips

Debugging errors

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Last updated 5 months ago

If you have not correctly set up either the Stripe Connect - Marketplace plugin or your actual Stripe account, you may get the following error message when running workflow actions:

Plugin action Stripe Connect - {workflow action name} error when parsing the response: the key error is not part of the btype definition

There is usually a straightforward fix for this. The best way to troubleshoot the error is to:

  1. Go to the Developers section of your Stripe dashboard

  2. Examine the logs

  3. Go to the 'Failed' section and click on the most recent error

  4. You should be able to see an error message that explains what was causing the issue

If you have followed these steps and still can't figure out the issue, you can contact the Cranford Tech Team and request .

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