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Stripe Connect - Marketplace
  • Introduction
    • 👋Welcome
    • Key use cases
    • Key features
  • Getting Started
    • Activating Stripe Connect
    • Adding your icon and branding
    • Installing the plugin
    • Configuring API keys
  • Implementing Key Features
    • Onboarding merchants
    • Checkout Sessions & Payment Forms
    • Splitting one-off payments
      • Autofill customer details
    • Saving down details of a transaction
      • Expiring Checkout Sessions
    • Processing Refunds
      • Insufficient Merchant Account Balance
    • Give merchants access to Stripe Express dashboard
      • Set custom descriptions for charges
      • Allow merchants to set their own payout schedule
    • Splitting subscription payments
      • Allow customers to cancel subscriptions via the Stripe Billing Portal
      • Updating Subscriptions
    • Embedding Payment Forms in your app
    • Invoices
      • Creating invoices
      • 'On behalf of' parameter
    • Promotion Codes (Discounts)
    • Integrating Stripe Tax
      • Tax for marketplaces
      • Using a Stripe Webhook to transfer tax to the platform account
  • Common Payment Flows
    • Overview
    • Delayed Payments (escrow-like)
      • Retrieving information on a transfer
      • Canceling an Authorized Payment
    • Shopping Cart Payments with Multiple Sellers
    • Charge a customer using saved payment details
  • Deploying to live
    • Checklist
  • Useful Tips
    • Debugging errors
    • Support
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On this page
  • Common error
  • Support queries
  1. Useful Tips

Support

We pride ourselves on providing top quality customer support. You can contact the Cranford Tech team for support at: https://cranfordtech.com/contact

We read every email and WILL respond to you within 2 business days if you're having an issue.

Common error

If you are getting the following error code when running the plugin:

Plugin action Stripe Connect - {workflow name} error when parsing the response: the key error is not part of the btype definition

Please follow the steps outlined in the Debugging Errors section first 🙂

Support queries

If you still can't out the issue please:

  • Make your Bubble editor public for everyone to view

  • Include a link to your editor in the support request

  • Let us know the specific page/workflow where the error is occurring

This will help us solve your problem much quicker than otherwise possible.

PreviousDebugging errors

Last updated 1 year ago